About TruGreen
TruGreen is the nation's largest and most comprehensive provider of lawn and landscape services. We serve 2.5 million residential and commercial customers across over 250 branches located throughout the United States and Canada, including more than 50 franchise locations. Although we are a national company with headquarters in Memphis, TN, our local branch personnel live in the same communities as our customers.
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Manager Service
Job Location: Flint, MI
An Equal Opportunity/ Affirmative Action Employer – AA/EOE/M/F/D/V
Position Summary:
The Service Manager provides quality and timely service to the customer through the recruitment, training and supervision of specialists and trainees. The main focus for this position is creating, retaining, and exceeding customer expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The essential duties and responsibilities are listed below. Other duties may be assigned.
• Recruits, interviews, and selects the personnel needed to efficiently staff the service function. Determines work procedures, prepares work schedules, and expedites workflow. Ensures appropriate scheduling and maintenance of fleet. Issues written and oral instructions.
• Is licensed by their respective state as a Certified Applicator in the categories supervised. Ensures new hires in service function become licensed as required by company policy/state and/or federal law. Also ensures current licensing is maintained by all employees as required by company policy/state and/or federal law.
• Plans and conducts new hire and on-going training for service personnel in customer service skills, technical skills, safety policies and procedures. Assigns and monitors duties to service personnel for efficiency. Examines work for accuracy, neatness, and conformance to best practices as well as company policies and procedures. Monitors and ensures the safe and efficient use of materials and equipment by employees. Maintains positive morale among personnel and actively promotes teamwork.
• Evaluates quality of service provided to customers and develops procedures to minimize customer complaints. Ensures diplomacy concerning customer service related concerns.
• Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy.
• Monitors and executes facility organization and maintenance. Maintains Department of Transportation Pre/Post Trip Inspection and Driver Qualification files. Ensures that a safe work place is provided for all employees by ongoing training and adherence to company policies. Supervises maintenance of equipment. Prepares composite reports from individual reports of subordinates. Works with other managers to identify ways to reduce customer cancellations.
• Assists the branch manager in developing annual budget.
• Other duties or special projects as assigned.
SUPERVISORY RESPONSIBILITIES:
Directly supervises two or more employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
Associates degree (A.A.) or equivalent from two-year college or technical school, or two to three years’ related experience and/or training, or equivalent combination of education and experience.
719288
Job ID: 94177-49101
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About Service Manager Jobs
A Service Manager job at TruGreen will make you a part of the largest lawncare company in the country. Professionals in Service Manager jobs at TruGreen are challenged and rewarded for the services they provide, and are driven to be successful. If a Service Manager job at TruGreen is what you’re looking for, click on a job that interests you to learn more and apply.
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