About TruGreen
TruGreen is the nation's largest and most comprehensive provider of lawn and landscape services. We serve 2.5 million residential and commercial customers across over 250 branches located throughout the United States and Canada, including more than 50 franchise locations. Although we are a national company with headquarters in Memphis, TN, our local branch personnel live in the same communities as our customers.
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Sr. Service Manager
Job Location: Upper Marlboro, MD
Position Overview
Provides quality and timely service to the customer through the recruitment, training and supervision of lawn six to twelve specialists and trainees. Provides effective coaching and development of field staff so that they may create positive customer experiences and retain and exceed customer expectations.
Responsibilities
• Evaluates quality of service provided to customers and develops procedures to minimize customer complaints.
Ensures diplomacy concerning customer service-related concerns.
• Coaches and develops lawn specialists and trainees. Works with other managers to identify ways to reduce
customer cancellations.
• Recruits, interviews and selects personnel needed to efficiently staff the service function. Evaluates
performance, makes salary recommendations and administers disciplinary actions consistent with company
policy.
• Plans and conducts new hire and on-going training for service personnel in customer service skills, technical
skills, safety policies and procedures.
• Supervises 6-12 associates to ensure service (production and sales) goals are met. Maintains positive morale
among personnel and actively promotes teamwork.
• Examines associate work for accuracy, neatness and conformance to best practices as well as company policies
and procedures.
• Determines work procedures issuing oral and written instructions. Expedites workflow by coordinating the
sharing of information between customer and field technician. Prepares work schedules and assigns and
monitors duties to service personnel for efficiency.
• Prepares composite reports from individual reports of subordinates. Conducts daily and weekly management
meetings.
• Ensures that a safe workplace is provided for all associates by ongoing training and adherence to company
policies.
• Maintains Department of Transportation Pre/Post Trip Inspection and Drive Qualification files. Ensures current
licensing is maintained by all associates as required by company policy/state and/or federal law.
Competencies
• ServiceMaster Objectives
• Customer Orientation/Positive Impact
• Results Orientations/Sense of Urgency
• Change Mastery
• Relationship Building/Sensitivity
• Talent Development
• Problem Solving and Decision Making
• Organizing and Planning
Education and Experience Requirements
• Two year college degree in a business-related discipline and four (4) or more years of related
experience in lawn/horticulture/agronomy/ lawn care services; or equivalent combination of education
and experience required. Bachelor's degree (BS/BA) from four-year college or university preferred.
• Three or more years of sales experience preferred.
• Previous management experience with staff of six or more.
• Certificates, licenses and registrations as required by federal and state law.
Knowledge, Skills, and Abilities
• Practical knowledge of service industry and experience in developing and executing sales plans
• Excellent verbal and written communication skills
• Ability to communicate effectively at all levels of leadership and with front line
• Excellent time management skills
• Negotiation skills
• Strong computer literacy.
• Strong interpersonal skills
• Ability to meet new people and interact in unfamiliar situations
• Excellent leadership skills in team building, selecting talent, training, mentoring and developing a sales
team, executing goals
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by
associates assigned to this classification. They are not to be construed as an exhaustive list of all
responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform
duties outside of their normal responsibilities from time to time, as needed.
An Equal Opportunity/ Affirmative Action Employer – AA/EOE/M/F/D/V
442683
Job ID: 82415-49118
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About Service Manager Jobs
A Service Manager job at TruGreen will make you a part of the largest lawncare company in the country. Professionals in Service Manager jobs at TruGreen are challenged and rewarded for the services they provide, and are driven to be successful. If a Service Manager job at TruGreen is what you’re looking for, click on a job that interests you to learn more and apply.
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