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Assistant Service Manager in Montgomery, AL 36117 at TruGreen

Date Posted: 3/23/2019

Job Snapshot

Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

Position Overview

Ensures quality and timely service to the customer through supervision and development of a team of lawn care specialists.  Provides mentoring, leadership, and development to field staff so that they may positively impact customer retention. Maintains limited production schedule.

Responsibilities

  • Supervises technicians to ensure service (production, sales, and quality) goals are met. Maintains positive morale among personnel and actively promotes teamwork.
  • Coaches and develops lawn specialists and trainees. Works with branch managers to identify ways to reduce customer cancellations.
  • Assists with on-boarding and training new hires and mentoring existing staff.  Shares best practices, tips and techniques.  Role models positive behaviors on the job. 
  • Supports new hires with obtaining lawn care licensure by providing one-on-one coaching and instruction.
  • Conducts new hire and on-going training for service personnel in customer service skills, technical skills, safety policies and procedures.
  • May prepare work schedules, as well as assign and monitor duties to service personnel.  Communicates work procedures issuing oral and written instructions.
  • May conducts daily and weekly management meetings.
  • Performs frequent checks on customer properties, evaluates quality of service provided to customers. Engages customers and potential customers where available. Monitors Listen 360 to handle customer issues.
  • Responds on a timely basis to customer requests for telephone and in-person service calls to promote customer satisfaction and retention. Ensures diplomacy concerning customer service-related concerns.
  • Takes initiative to identify problems and propose solutions to overcome challenges and improve operations. 
  • Handles overflow/floater routes and maintains limited service schedule.
  • Ensures service personnel are adhering to policies and procedures. Assists with daily vehicle inspections. Validates completed production forms. Conducts ride-alongs for developing and under-performing service personnel.

Education and Experience Requirements

  • High school diploma/GED and 3-5 years of lawn care experience required
  • Certificates, licenses and registrations as required by federal and state law
  • Requires extensive local travel.  Valid, permanent driver’s license from state of residence and a clean driving record per company standards are required.  Current liability auto insurance required. Must be 21 years of age by date of hire.

Knowledge, Skills, and Abilities

  • Knowledge of service industry
  • Excellent verbal and written communication skills
  • Ability to communicate effectively at all levels
  • Talent development skills
  • Team building skills
  • Ability to prioritize and manage projects
  • Ability to develop and execute plans
  • Ability to operate independently and collaboratively within a team
  • Ability to analyze business processes
  • Ability to obtain licensing/certification within the state of employment in the areas of horticulture and/or pesticide
  • Compter skills with Microsoft Office Applications (Word, Excel, PowerPoint)

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

  • Sit, stand and walk
  • Use hands and arms to handle, feel or reach
  • Speak and hear
  • Use close vision abilities

Occasionally required to:

  • Lift or move up to 50 lbs
  • Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • Noise level
    • Low to moderate
  • Adverse Conditions
    • Minimal

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

To learn more copy and paste this URL into your browser: www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

TruGreen performs pre-employment testing.

Disclaimer 
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

By providing my cell phone number, I agree that TruGreen may call or text/SMS message me on that number using an automated telephone dialing system or prerecorded or artificial voice to discuss possible employment opportunities, my account, including current and possible future services, customer service and billing.  I understand that providing my cell phone number is not required to inquire about or apply for employment or purchase services, and that I may revoke this permission at any time. 



R11699
102024

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