Information Technology Analyst III in Memphis, TN 38138 at TruGreen

Date Posted: 8/27/2018

Job Snapshot

Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"


Position Overview

Liaises between business users and IT developers to facilitate the development and maintenance of the Enterprise Resource Planning program. Customizes and configures workflow for integration and testing of client/server applications. May specialize in one or more business areas such as Finance, Accounting, Human Resources, Sales Support or Inventory Management and/or in a specific software or system.


Responsibilities


1.    Collects, develops, coordinates, and maintains business requirements for various projects and/or systems from initial phase to final implementation; ensures requirements meet acceptance standards.

2.    Develops requirements documentation and diagrammatic models such as use cases and functional specifications; coordinates the capture of process models and functional testing; ensures system is functionally appropriate, technically sound, and well integrated.

3.    Applies understanding of the source and use of key business data and prepares analysis reports to enable business and design decisions.

4.    Provides level 3 user support and coordinates resolution of issues to include change management, root cause analysis, and appropriate escalation as needed.

5.    Develops and manages user acceptance criteria and coordinates end user training.

6.    Contributes to the development of project timelines and the definition and documentation of user requirements including review phases, level of effort and duration of requirements management activities.

7.    Assists in the development of standard format, content and style guidelines to ensure usability, accuracy, consistency and quality.

8.    Collects and analyzes data to enable decision making and process improvement.

9.    Culls highly complex data and extrapolates trends and patterns.  Identifies opportunity trends and recommends solutions. 

10.   Works with internal/external customers to implement recommended solutions and supports business process improvement initiatives.


Education and Experience Requirements

  • Bachelor’s degree and 5-10 years of business analyst experience in an IT project-based environment, or any equivalent combination of experience and education
  • Business Analyst certification preferred
  • IT project management experience with medium and/or high priority and risk is required
  • Experience with various business process and system modeling tools required (e.g., Data Flow Diagrams, Process Models, ER diagrams, Dimensional Data Models, Context Models, Event Modeling, State Modeling, Process decomposition, Use Case Scenarios)   

Knowledge, Skills, and Abilities

  • Knowledge of business requirements management methodology and techniques
  • Knowledge of application development life cycle and methodologies
  • Verbal and written communications skills, including executive presence and presentation to convey technically complex information to a non-IT audience
  • Formal project and resource management knowledge and skills, including planning, scheduling, monitoring, control, documentation, and evaluation
  • Leadership and facilitation skills to work collaboratively and cross-functionally
  • Quantitative and qualitative analytical skills
  • Critical and systems thinking skills
  • Organizational and management skills to coordinate multiple projects, goals and objectives

Office Physical Demands and Working Conditions


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Regularly required to:

  • Sit, stand and walk
  • Use hands and arms to handle, feel or reach
  • Speak and hear
  • Use close vision abilities

Occasionally required to:

  • Lift or move up to 25 lbs
  • Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.


Noise level

             *Low to moderate

Adverse Conditions

            * Minimal


TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.


We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.


To learn more copy and paste this URL into your browser: www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf


TruGreen performs pre-employment testing.


Disclaimer 
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


By providing my cell phone number, I agree that TruGreen may call or text/SMS message me on that number using an automated telephone dialing system or prerecorded or artificial voice to discuss possible employment opportunities, my account, including current and possible future services, customer service and billing.  I understand that providing my cell phone number is not required to inquire about or apply for employment or purchase services, and that I may revoke this permission at any time. 




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