OFFICE ASST in Fort Wayne, IN 46818 at TruGreen

Date Posted: 5/31/2018

Job Snapshot

Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"


Position Overview
Receives and attempts to resolve customer service problems/questions in a timely and professional manner to enhance customer satisfaction and reduce cancellations. Impacts revenues through efforts to sell new customers/services and retain existing customers.


Responsibilities


1. Directly responsible for customer retention.
2. Dispatches by radio, service calls, and additional productions.
3. Assists in calling customers to confirm scheduled lawn/horticulture treatment.
4. Records and reports service and cancel information to management.
5. Maintains customer database.
6. Identifies or creates customer wants and needs and offers solutions/benefits to sell new or additional services.
7. Provides answers/solutions to customer inquiries and problems.


Education and Experience Requirements


• High school diploma or general education degree (GED); or one to three months related experience and/or training, or equivalent combination of education and experience.


Knowledge, Skills, and Abilities


• Written and verbal communication skills
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Mathematical skill to calculate figures and amounts such as discounts, commissions, proportions, percentages, area and volume


Physical Demands & Working Conditions


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Regularly required to:
• Sit, stand and walk
• Use hands and arms to handle, feel or reach
• Speak and hear
• Use close vision abilities


Occasionally required to:
• Lift or move up to 10lbs
• Stoop, kneel, crouch or crawl


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
 

• Noise level
        o Low to moderate
• Adverse Conditions
        o Minimal


TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.


We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.


To learn more copy and paste this URL into your browser: www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf


TruGreen performs pre-employment testing.


Disclaimer 
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


By providing my cell phone number, I agree that TruGreen may call or text/SMS message me on that number using an automated telephone dialing system or prerecorded or artificial voice to discuss possible employment opportunities, my account, including current and possible future services, customer service and billing.  I understand that providing my cell phone number is not required to inquire about or apply for employment or purchase services, and that I may revoke this permission at any time. 




R9358

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